Matte Canvas, Stretched, 1.25" - Printed by Jondo

Technical information

Printing and Shipping

These high quality poster are printed by Jondo in the

The location of the print depends on where the customer orders these custom-made prints. Jondo will print the poster at the nearest available printing house, so that we can keep the shipping costs low.

• Soft rubber dots on bottom back corners for support
• Rubber dots on the bottom of canvas ensures the canvas stays in place when hung
• Back hanging included
• Materials:
• Cotton and polyester composite (canvas), pine wood (frame)
• JONDO uses a unique canvas coating that produces the highest quality images using UL-certified Greenguard Gold inks
• Inner frame:
• Made with radiata pine sourced from renewable forests
• The canvas prints are stretched on our proprietary profile radial pine produced from use wood from FSC certified renewable forests
• Canvas are printed using latex inks that are non-hazardous, non-toxic, non-flammable

Care instructions

We usually keep the delivery time between 2-5 days, but for those countries that are located outside the UK, USA, EU, Canada, or Australia, we can only guarantee the delivery time of 10-30 days. 

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Returns And Cancellations

For non-digital products.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@puhapro.com as soon as you can, so we can submit the issue to the print provider. Please note that returns will need to be sent to the country and address where the print provider sent it from.  

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return can't be accepted. 

You can always contact us for any return question at contact@puhapro.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as underwear), custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@puhapro.com.

Please log in to the account:
https://shopify.com/81809277260/account

We wish you a comfortable and safe shopping experience

PuHaPro Customer Service Team